FAQ
Frequently Asked Questions
What is RoomShoot?
RoomShoot turns a single photo of a space into a set of professional-looking photographs. You upload one wide shot of a room, and we shoot it the way a real photographer would — choosing the framing, angle, details, and light that make a space look its best.
How does it work?
Snap one photo of your space, upload it, and we automatically generate a set of polished frames from it. Most shoots finish in under two minutes.
What kind of spaces does it work best on?
Interiors and architectural spaces — living rooms, kitchens, restaurants, bars, hotel rooms, rentals, offices, retail. The clearer and wider your original shot, the better the result.
How many photos do I upload?
Just one. Get the whole room in frame with a wide shot, and we take it from there.
How long does a shoot take?
Usually under two minutes.
Are these real photos of my room?
No — and this is important. The frames are AI-generated interpretations of your space, not literal photographs. We intentionally restyle the room — framing, light, and finish — to make it look its best, so what you get is a polished version of your space rather than a documentary record of it. If you’re using the frames to market a real property, listing, or rental, treat them as styled images and make sure your use is accurate and follows any rules that apply to you.
Can I edit the photos?
The Service produces finished frames rather than an editor. Pick the ones you like best and download them. Once downloaded, you can edit them on your own however you’d like.
What if I don’t love the result?
Sometimes a frame or two out of the bunch comes out a little off. It happens. Pick the frames you like best and download those. If an image comes back blank or broken, email support@roomshoot.com and we’ll look into it. And if a shoot can’t finish, the room goes straight back to your balance — see our Refund Policy.
How does pricing work?
Pay per room, or save with a plan. A single room is $6. Plans give you rooms every month: Starter, 5 rooms for $27; Plus, 10 for $51; Ultra Pro, 30 for $144. Subscribers can top up at their plan’s room rate. Every room is a full shoot, and rooms never expire.
Do rooms expire?
No. Unused rooms never expire — whether they came from a plan, a single purchase, a top-up or a failed shoot. They stay yours if you cancel or switch plans.
Do I need a plan?
No. You can buy single rooms whenever you like. Plans are for people who shoot often: they renew automatically each month until you cancel, and you can cancel any time in Account, under Manage billing.
How do I cancel my plan?
Go to Account, tap Manage billing, and cancel there. Your plan runs to the end of the period you’ve paid for, and your rooms and images stay. If you can’t get in, email support@roomshoot.com and we’ll cancel it for you.
Can I switch plans?
Yes, from the Buy page. Moving up happens straight away: you pay the new plan’s full price that day and a new billing period starts, with no credit for time left on the old one. Moving down happens at your next renewal, with nothing charged until then. Rooms you already have always stay.
What’s a top-up?
Extra rooms for subscribers, at your plan’s room rate: $5.40 on Starter, $5.10 on Plus, $4.80 on Ultra Pro. Buy them from your plan’s card on the Buy page. Top-ups don’t renew, and they’re available until your plan ends.
What happens if a shoot fails?
If a shoot can’t finish, the room goes straight back to your balance. You’re never charged a room for a shoot that fails.
Can I get a refund?
Rooms are a digital product, so purchases are generally final, including plan renewals, and rooms already used on a finished shoot aren’t refundable. Failed shoots go back to your balance automatically. If you think something went wrong with a charge, email support@roomshoot.com and a person will take a look.
What payment methods do you take?
Payments are handled securely by Stripe. We never see or store your full card number.
What happens to the photos I upload?
We keep your original photo securely in private storage, so your shoots have something to work from. It stays until you delete your account, or ask us to delete it at support@roomshoot.com. Deleting a room removes its generated images but not the original photo. We don’t use your photos to train AI models, and we don’t sell your data. See our Privacy Policy for the full picture.
Do you use my photos to train AI?
No.
Is my account secure?
Your data is private to your account, stored in private storage with access controls, and served through time-limited secure links. You’re responsible for keeping your login safe.
Can I use the photos commercially?
Yes — for your own marketing and listings, and for your clients’ work, subject to our Terms. No plan needed. Because the images are AI-generated, you’re responsible for using them truthfully and following any advertising or industry rules that apply to you.
How do I delete my photos or my account?
Delete a room from the room itself. Delete your account from Account: that removes your uploads, rooms, images and any unused rooms, and cancels any plan straight away. To delete just an original photo, email support@roomshoot.com.
Who do I contact for help?
support@roomshoot.com — we’re happy to help.