Terms of Service

1. Agreement to These Terms

These Terms of Service ("Terms") form an agreement between you ("you," "your," or "User") and Roomshoot, LLC, a Delaware limited liability company ("RoomShoot," "we," "us," or "our"), governing your access to roomshoot.com and its related services (the "Service").

By creating an account, making a purchase, or otherwise using the Service, you agree to these Terms. If you do not agree, do not purchase or use the Service. Our Privacy Policy describes our collection, use, retention, and disclosure of personal information. Acceptance of these Terms does not substitute for any separate consent required by law.

If you act for an organization, you represent that you have authority to bind it, and "you" includes that organization. Creating an account alone does not enroll you in a subscription. A subscription starts only when you choose a plan and complete checkout.

The plan, quantity, price, billing frequency, and other purchase terms expressly shown and accepted at checkout form part of your order. An express purchase promise controls over a conflicting general disclaimer in these Terms. Nothing here limits rights or remedies that applicable law does not allow you to waive.

2. Eligibility

You must be at least 18 and able to enter a binding contract. The Service is available for personal and business use, subject to these Terms and any geographic restrictions disclosed before purchase. It is operated from the United States. Availability of the website does not mean every feature or offer is available in every jurisdiction.

3. The Service; Image Generation

3.1 What RoomShoot does

RoomShoot is an AI-assisted image-generation tool for interiors and architectural spaces. You upload a photograph and third-party generative AI models create visual interpretations of that space. One "room" in your balance is an entitlement to one shoot using one uploaded photo. A completed shoot produces a set of generated images, also called frames or outputs.

Outputs are synthetic images, not literal photographs of the space. They can alter or omit architecture, objects, furnishings, finishes, lighting, colors, and proportions. Review every output before using it. RoomShoot does not replace professional photography, inspection, appraisal, or other professional services.

3.2 Image generation and completion

A shoot currently attempts to generate nine images. If eight or nine generate, the shoot is delivered and charged as one room, without an automatic partial credit for a missing ninth image. If fewer than eight generate, Section 7.2 applies. These are the current completion and credit rules, not a guarantee of a fixed number of usable or preferred images. No free reshoot is included unless expressly offered. Hiding an image or deleting a completed shoot does not restore a room.

Outputs may contain errors or defects. Contact support about blank, corrupt, duplicate, or otherwise defective images. Technical completion does not eliminate remedies required by law.

3.3 Estimated per-image pricing

Per-image prices are estimates based on the stated target image count, rounded to the cent. You purchase rooms, not individual images. If fewer images generate, the effective price per delivered image is higher.

3.4 Changes to image count

We may change the target image count and completion rules for product improvements. We will disclose changes before new purchases and give affected existing customers advance email notice, normally at least 30 days, with any additional notice or consent required by law.

Before reducing the stated image count for unused rooms, we will add bonus rooms using this formula: new room balance equals the unused balance immediately before the change multiplied by the old stated image count, divided by the new stated image count, rounded up to a whole room. This applies to all unused rooms regardless of their source or subscription status. Bonus rooms are free and do not expire.

For example, changing from nine to six images for an account holding ten unused rooms results in fifteen rooms, including five bonus rooms. The formula preserves the aggregate target image allocation; it does not guarantee successful generation of every image. The notice will explain the new target count, completion rules, adjustment, and effective date. Shoots already started follow the rules in effect when started. Mandatory consumer rights remain unaffected.

3.5 Models, features, and processing

We may update, replace, or retire AI providers, models, versions, features, and processing methods while maintaining substantially similar overall functionality. No particular model or generation method is promised indefinitely. Such a change alone does not entitle you to compensation. Changes to stated image counts, paid benefits, or service availability remain subject to Sections 3.4, 5.8, and 16.

Generation times depend on demand, input complexity, and third-party availability. Any timing estimate is indicative, not guaranteed. We may use reasonable queues, concurrency limits, and other capacity controls to maintain the Service. These measures do not remove applicable failed-shoot credits or other express commitments.

4. Accounts

Most features require an account using an email address or supported sign-in provider. Provide accurate information, maintain an email address you can receive messages at, and protect your credentials. You are responsible for activity you authorize through your account. Notify support@roomshoot.com promptly if you suspect unauthorized access. These Terms do not make you responsible for unauthorized charges where applicable law provides otherwise.

Authorized people within your agency or company may share its account, including an Ultra Pro account. The account holder is responsible for managing that access and authorized activity. Sharing within your organization does not permit reselling access to unrelated third parties.

5. Rooms, Subscriptions, and Plan Changes

5.1 Available purchases

RoomShoot offers monthly subscriptions and, where available, annual subscriptions, one-time single-room purchases, and subscriber top-ups. The pricing page and checkout disclose the applicable price, room allocation, billing frequency, and purchase limits. Your accepted checkout terms govern your purchase. New offers may change; changes to existing subscriptions follow Section 5.8.

Monthly plans grant their allocation after each successful monthly payment. Annual plans are billed in one payment and grant the full annual allocation after payment at purchase and each annual renewal, not in monthly installments. You may use those rooms immediately or later. Granting rooms upfront does not mean future generation services have already been performed.

5.2 Automatic renewal and authorization

BY SELECTING A SUBSCRIPTION AND COMPLETING CHECKOUT, YOU AUTHORIZE ROOMSHOOT AND ITS PAYMENT PROCESSOR TO CHARGE THE DISCLOSED PRICE, PLUS APPLICABLE TAXES, AT PURCHASE AND AUTOMATICALLY EACH MONTH OR YEAR, AS SELECTED, UNTIL YOU CANCEL. THE PLAN RENEWS FOR SUCCESSIVE PERIODS OF THE SAME LENGTH. PRICE CHANGES ARE SUBJECT TO SECTION 5.8.

The subscription offer and checkout identify the billing frequency, charge, room allocation, and cancellation method. The account or billing portal displays your billing period and renewal information. Using all your rooms does not cancel your subscription or accelerate its next scheduled renewal. Not using the Service does not cancel it either.

Rooms are granted only after payment succeeds. We send renewal reminders by email before a renewal, and any other notices applicable law requires.

5.3 One-time purchases and top-ups

Single-room purchases and top-ups do not renew automatically and do not themselves create a subscription. Subscribers may buy top-ups at their current plan's disclosed rate, including while a cancellation is pending through the paid period. Annual subscribers pay the same top-up rates as monthly subscribers on the same tier. After the subscription ends, top-up access ends, but you may buy single rooms or subscribe again. Promotion codes are accepted only where the checkout expressly allows them; they are not accepted for top-ups.

5.4 Nature and survival of rooms

Rooms are prepaid entitlements to use the Service, not currency, deposits, or an investment. They cannot be sold, transferred between accounts, or redeemed for cash except where a refund or redemption is required by law or approved under these Terms.

Unused rooms do not expire, including rooms from subscriptions, one-time purchases, top-ups, promotions, and automatic failed-shoot credits. They accumulate across paid periods and remain usable after cancellation or plan changes. Previously purchased balances remain intact; 100 legacy credits equal one room. No existing account is automatically enrolled in a subscription.

Non-expiration does not prevent deductions for shoots, refunds, or disputed payments under Section 7, or forfeiture following voluntary account deletion under Section 16. It does not promise that RoomShoot will operate forever. Section 16 governs service discontinuation and termination.

5.5 Canceling a subscription

You may stop automatic renewal at any time through Account > Manage billing > the cancellation option in Stripe's billing portal. Complete the cancellation before your next scheduled charge to prevent that renewal. If you cannot access your account or the portal, email support@roomshoot.com to request cancellation; we may reasonably verify your identity and will process the request promptly. We will not require a phone call or impose an unnecessary cancellation step.

Ordinary subscription cancellation stops future renewals. Your plan and top-up access continue until the end of the paid period, then end. Unused rooms remain usable and existing generated images remain accessible unless you delete them or the account, or another provision of these Terms lawfully applies. Cancellation does not itself provide a refund for the current period; Section 7 and mandatory law control refunds.

You may undo a pending cancellation in the billing portal before the plan ends. Doing so restores automatic renewal on the disclosed schedule. Cancellation and account deletion are different: deletion has the immediate consequences in Section 16.1.

5.6 Immediate plan changes

An upgrade within the same billing frequency, or ANY change between monthly and annual billing, takes effect immediately after successful payment. This includes switching to a lower-priced tier while also changing billing frequency.

YOU PAY THE NEW PLAN'S FULL PRICE AT THE TIME OF THE SWITCH. A NEW BILLING PERIOD STARTS THEN, AND THE NEW PLAN'S ROOMS ARE ADDED. THERE IS NO CREDIT, OFFSET, OR PRORATED REFUND FOR TIME REMAINING ON THE OLD PLAN, EXCEPT AS REQUIRED BY LAW. YOU KEEP ALL PREVIOUSLY GRANTED UNUSED ROOMS.

For example, switching from Plus monthly to Plus annual ten days into a monthly period charges the full annual price immediately, retains the rooms already granted, and provides no credit for the remaining monthly time. Switching from an annual plan to a monthly plan also starts and charges the monthly plan immediately, even if substantial time remains in the annual period.

Before confirmation we will disclose the amount due, new recurring amount and frequency, next renewal date, and absence of proration. If payment fails, the switch does not take effect. Instead of making an immediate switch, you can cancel renewal and choose another plan after your current paid period ends.

5.7 Downgrades at renewal

Switching to a lower-priced tier within the same billing frequency takes effect at the next renewal. Nothing is charged when you request it. Your current plan continues through its paid period, existing rooms stay, and the new plan's price and allocation apply at renewal after successful payment. You may undo a scheduled downgrade before it takes effect. The confirmation will disclose the effective date and new recurring price. A simultaneous billing-frequency change follows Section 5.6 instead.

5.8 Price and subscription changes

We may change prices for future purchases. An increase for an existing subscription takes effect only at a future renewal after advance email notice stating the new price, effective date, and cancellation instructions. We will ordinarily give at least 30 days' advance notice and any additional or differently timed notice required by law. If applicable law sets a maximum notice window, we will send an additional notice within that window when necessary. We will obtain further consent where required. If sufficient notice has not been given, the increase will be deferred.

Price reductions for existing subscriptions also take effect at renewal. We will notify you of a reduction where required by law. We will not reduce your existing room balance or retroactively charge more for it. Material changes to future subscription allocations or benefits will be disclosed before the affected renewal, with an opportunity to cancel and any consent required by law. Section 3.4 separately protects existing unused rooms against reductions in image count.

6. Payments and Failed Payments

Stripe processes payments. You represent that you are authorized to use your payment method. All prices are in U.S. dollars unless expressly stated otherwise. Applicable taxes collected by us are shown before confirmation. Each party remains responsible for taxes the law imposes on it; these Terms do not transfer RoomShoot's legal collection obligations to you.

If a renewal payment fails, Stripe may retry it and we may ask you to update your payment details. No new rooms are granted until payment succeeds. Subscriber access may remain available during retries. If collection ultimately fails, the subscription is canceled and subscriber-only top-up access ends. Existing rooms and images remain, subject to these Terms.

You may contact support to stop further collection attempts on an unpaid renewal and cancel the subscription. A payment retry does not authorize a different purchase or an undisclosed fee. We do not assess a separate late-payment fee under these Terms.

7. Refunds and Payment Disputes

7.1 General policy

Except as required by applicable law or expressly stated in these Terms, purchases are final and non-refundable. This applies equally to initial subscriptions, renewals, monthly and annual charges, single-room purchases, top-ups, and immediate plan changes. We do not offer a voluntary cooling-off period or automatic refunds for unused rooms, unused subscription time, accidental renewals, or a change of mind.

Canceling future renewal does not reverse an existing charge. Annual payment grants the entire annual room allocation upfront, but this fact alone does not eliminate mandatory cancellation or refund rights. Use of a room consumes that room entitlement; it does not automatically eliminate rights relating to a defective service or the rest of a purchase.

7.2 Automatic credits for failed shoots

If a shoot fails to generate at least eight of the currently offered nine images, the full one-room charge is automatically returned to your balance. The failed shoot is removed from your account, including access to any partial outputs. Their generated files are ordinarily deleted after approximately one day. This is a room credit, not a monetary refund.

A shoot delivering eight or nine images is charged as explained in Section 3.2. Automatic failed-shoot credits are the ordinary technical-failure remedy, without limiting remedies required by law.

7.3 Discretionary monetary refunds

Email support@roomshoot.com with your account email, purchase details, and reason for requesting a refund. A person reviews and authorizes discretionary monetary refunds. If approved, a discretionary refund covers the full original transaction; we do not offer discretionary partial refunds. We may consider delivery, usage, payment errors, and the circumstances of your request. Approval in one case does not promise approval in another.

Where applicable law requires a refund, price reduction, partial refund, or another remedy, we will provide it regardless of this discretionary policy or whether manual processing is necessary.

7.4 Room adjustments following refunds

All rooms are held in one pooled balance. A full refund removes the number of rooms granted by the refunded transaction from the available balance, which cannot fall below zero. Any legally required partial refund will receive an appropriate proportional adjustment.

We will correct accounting errors and will not deduct the same allocation twice because a payment is both disputed and refunded. Contact support if you believe an adjustment is incorrect.

A refund does not itself stop future renewals unless we confirm cancellation. Cancel under Section 5.5 or include cancellation in your refund request.

7.5 Payment disputes

Contact support about an incorrect charge so we can investigate. Contacting us first is encouraged, not required before exercising payment-dispute rights.

When a dispute opens, the disputed purchase's room allocation is provisionally deducted from the pooled balance, capped at the available balance, and reviewed. This does not automatically cancel the subscription. If the dispute is resolved in RoomShoot's favor and we retain payment, we will restore provisionally deducted rooms unless an independently valid adjustment applies. Restoration may be manual. If payment is returned to you, the corresponding deduction remains, subject to correction and applicable law.

We may restrict activity based on evidence of fraud, unauthorized access, or abuse, but will not penalize a good-faith dispute alone. These Terms do not limit your statutory or payment-provider rights.

7.6 Mandatory rights

Any mandatory cancellation, withdrawal, refund, conformity, or consumer-protection right applies notwithstanding this Section. Merely granting rooms, starting a shoot, or accepting these Terms does not constitute a waiver of a right that requires a separate express request, consent, or acknowledgment. Contact support to exercise applicable rights; you may also use any other method the law permits.

8. Your Content, Processing, and Retention

8.1 Ownership

"User Content" means photographs and other materials you upload. You retain ownership of your User Content.

8.2 Limited operational license

You grant RoomShoot a worldwide, non-exclusive, royalty-free license to host, store, copy, transmit, process, and create derivative works from User Content solely to operate and provide the Service to you. This includes transmitting an uploaded photograph to our AI provider for generation and storing your uploads and outputs. We may sublicense these limited rights to service providers only as reasonably necessary to perform these functions for us. This does not authorize training or advertising uses beyond the permissions expressly stated here.

We do not use your User Content to train our own or third parties' AI models, and do not sell it. The license ends when relevant content is deleted, except for limited residual backup copies and retention required by law, as explained in the Privacy Policy.

8.3 Uploaded photographs and generated images

We retain original uploaded photographs in our storage until you delete your account or ask us to delete them. We use reasonable safeguards to protect them, as described in the Privacy Policy. You may request deletion of an original photograph by emailing support@roomshoot.com. We may reasonably verify your identity and identify the photograph before manually deleting it.

Deleting a generated room currently deletes its generated images but DOES NOT delete the original uploaded photograph. Account deletion deletes your account's uploaded photographs and generated images, subject to limited legal or backup retention described in the Privacy Policy. Subscription cancellation alone does not delete either.

Purchase, accounting, security, and dispute records may be retained separately as described in the Privacy Policy. Account deletion does not mean every record relating to a transaction is erased. We recommend downloading and keeping your own copies of important images. RoomShoot is not a substitute for your own backup or archival storage; this recommendation does not change our stated retention practices.

8.4 Your permissions and representations

For each upload, you represent that you have the rights and permissions necessary to upload it and authorize the processing described here. We recommend uploading photographs without people. Incidental people or family portraits are not categorically prohibited, but you must have all required permissions, including from a parent or guardian where required. Owning or managing a property does not necessarily give you rights in a photograph taken by someone else. Your uploads and use of outputs must not infringe intellectual property, privacy, or publicity rights, depict identifiable people without required consent, or depict a space you lack permission to photograph and have processed.

8.5 Prohibited content

Do not upload or generate unlawful, infringing, defamatory, sexually explicit, or fraudulent content; content that exploits, sexualizes, or endangers minors; or content promoting violence or hate. We may remove violating content and restrict or terminate access as provided in Section 16.

9. Output Rights and Responsible Use

Subject to compliance with these Terms and payment of applicable charges, RoomShoot assigns to you whatever rights, if any, it holds in outputs generated from your User Content. As between you and RoomShoot, outputs may be used personally or commercially. You may deliver outputs to clients and transfer or sublicense whatever rights you hold in them. A subscription is not required for commercial use. Canceling a subscription does not itself revoke rights in outputs already obtained.

AI outputs may not qualify for copyright protection and may resemble other users' outputs or third-party works. We do not guarantee uniqueness, exclusivity, copyrightability, or freedom from third-party claims.

You are responsible for reviewing outputs and ensuring truthful, lawful use. In property listings, rentals, hospitality, design, or other advertising, comply with applicable advertising laws, disclosure requirements, MLS and platform rules, and professional standards. Do not present altered features as existing facts about a property or use outputs to deceive. RoomShoot does not approve or certify your intended use.

10. Acceptable Use; Copyright Complaints

You must not circumvent payment, room accounting, rate limits, or security; interfere with the Service; scrape or extract underlying models or source; reverse engineer the Service except where the law expressly permits it; or use the Service to violate law or third-party rights. You must not resell access to the Service or use it to build a competing product. Creating outputs for your own clients is permitted.

We may impose reasonable technical limits to protect the Service, subject to our obligations for paid purchases.

For copyright or other intellectual-property complaints, email support@roomshoot.com with identification of the work, the allegedly infringing material, where it can be found, your contact details, and an explanation of your rights or authority. We may investigate, remove material, disable access, and terminate repeat infringers where appropriate.

11. RoomShoot Intellectual Property

The software, design, branding, RoomShoot name and logo, and other Service materials, excluding your User Content and rights in your outputs, belong to Roomshoot, LLC or its licensors. We grant you a limited, non-transferable right to use the Service under these Terms. That right may be suspended or terminated under Section 16. No other rights are granted.

If you voluntarily provide product ideas, suggestions, or other feedback, we may use that feedback to develop and improve RoomShoot without compensation or attribution. This permission does not grant additional rights in your uploaded photographs or generated images, and does not override a separate confidentiality agreement.

12. Third-Party Providers

We use providers for AI generation, payment processing, hosting, authentication, storage, and communications. Providers' separate terms govern services you obtain directly from them where applicable. We do not guarantee uninterrupted provider availability, but using a provider does not remove our express obligations to you under these Terms or applicable law. See the Privacy Policy for data-sharing details.

13. Disclaimers

TO THE MAXIMUM EXTENT PERMITTED BY LAW, THE SERVICE AND OUTPUTS ARE PROVIDED "AS IS" AND "AS AVAILABLE," WITHOUT IMPLIED WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, ACCURACY, OR NON-INFRINGEMENT. WE DO NOT GUARANTEE THAT THE SERVICE WILL BE UNINTERRUPTED, ERROR-FREE, OR COMPLETELY SECURE, OR THAT AN OUTPUT WILL SATISFY YOUR CREATIVE PREFERENCES.

These disclaimers do not negate express purchase promises, the room-credit and compensation commitments in these Terms, or mandatory consumer guarantees. Review outputs before relying on them.

14. Limitation of Liability

TO THE MAXIMUM EXTENT PERMITTED BY LAW, ROOMSHOOT AND ITS OWNERS, MEMBERS, OFFICERS, EMPLOYEES, CONTRACTORS, AND AGENTS WILL NOT BE LIABLE FOR INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, EXEMPLARY, OR PUNITIVE DAMAGES, OR LOST PROFITS, REVENUE, GOODWILL, OR BUSINESS ARISING FROM THE SERVICE OR THESE TERMS.

TO THE MAXIMUM EXTENT PERMITTED BY LAW, OUR TOTAL AGGREGATE LIABILITY FOR CLAIMS RELATING TO THE SERVICE WILL NOT EXCEED THE GREATER OF THE AMOUNT YOU PAID US DURING THE TWELVE MONTHS BEFORE THE EVENT GIVING RISE TO THE CLAIM OR US $100.

These exclusions and limits do not apply to fraud, willful misconduct, gross negligence where liability cannot lawfully be limited, or any other liability the law does not allow us to exclude or limit. They do not reduce amounts we expressly owe as refunds or other remedies promised in these Terms. If you are a consumer, mandatory rights and remedies remain available.

15. Indemnification

To the extent permitted by law, you will indemnify and hold harmless Roomshoot, LLC and its owners, members, officers, employees, contractors, and agents against third-party claims, damages, and reasonable expenses, including reasonable attorneys' fees, to the extent caused by your unlawful uploads or use of outputs, infringement of third-party rights, or material breach of these Terms.

This obligation does not cover losses caused by RoomShoot's own breach, negligence, or misconduct. We will promptly notify you of a claim, reasonably cooperate, and allow reasonable participation in its defense. You may not settle a claim in a way that admits wrongdoing by us or imposes a nonmonetary obligation on us without our consent. This Section does not impose an indemnity on a consumer where prohibited by law.

16. Deletion, Termination, and Service Changes

16.1 Deleting your account

You may request permanent account deletion through the Account page. Deletion is unavailable while a shoot is running. Account deletion first cancels any active subscription immediately at Stripe; deletion does not proceed if cancellation cannot be confirmed.

DELETING YOUR ACCOUNT ENDS SUBSCRIBER ACCESS IMMEDIATELY, STOPS FUTURE RENEWALS, PERMANENTLY REMOVES YOUR ACCOUNT'S UPLOADED PHOTOGRAPHS AND GENERATED IMAGES SUBJECT TO SECTION 8.3, AND FORFEITS UNUSED ROOMS. IT DOES NOT AUTOMATICALLY REFUND UNUSED ROOMS OR REMAINING SUBSCRIPTION TIME. SECTION 7 AND MANDATORY LAW CONTINUE TO APPLY.

Download anything you wish to keep before deletion. Deletion cannot be undone. If you only want to stop recurring charges while keeping your rooms and images, cancel the subscription under Section 5.5 instead. Deleting a room or account does not itself revoke rights in copies of outputs you lawfully retain.

16.2 Suspension or termination by RoomShoot

We may suspend or terminate access for a material breach, fraud, security threats, legal requirements, or conduct harming the Service or others. We will provide notice and a reasonable opportunity to address a remediable issue where practicable, except when urgent action or law requires otherwise. We will not continue renewing a subscription after permanently terminating your access.

Termination does not automatically entitle you to a discretionary refund. Mandatory remedies remain available. If we permanently end access for our convenience without your breach, we will provide an appropriate refund or other remedy for affected paid entitlements and paid subscription benefits that can no longer be provided.

16.3 Changes or discontinuation

We may maintain, change, or discontinue features or the Service. Material changes affecting paid entitlements are subject to Sections 3.4 and 5.8 and applicable law. For permanent discontinuation, we will give reasonable advance notice where practicable, an opportunity to download images, and an appropriate remedy for affected unused paid entitlements.

16.4 Events outside reasonable control

We are not liable, to the extent permitted by law, for delays caused by events beyond our reasonable control, including natural disasters, telecommunications or power failures, government actions, or unavoidable provider outages. We will take reasonable steps to address disruption. This provision does not eliminate applicable failed-shoot credits or mandatory cancellation and refund rights.

Provisions that should survive termination remain effective, including payment obligations already incurred, content rights for retained copies, dispute resolution, and applicable liability provisions. Survival does not authorize future renewal charges after cancellation.

17. Dispute Resolution and Governing Law

17.1 Applicable law and preserved rights

Florida law governs these Terms, excluding its conflict-of-law rules, except that the Federal Arbitration Act governs the arbitration agreement where applicable. This choice does not deprive consumers of mandatory protections or forums available under applicable law in their place of residence. You may contact regulators or exercise payment-dispute rights regardless of this Section.

17.2 Individual arbitration

Except for the exceptions below and to the extent permitted by law, you and RoomShoot agree to resolve disputes arising from the Service or these Terms through binding individual arbitration administered by the American Arbitration Association (AAA). The AAA Consumer Arbitration Rules apply to consumer disputes; the AAA Commercial Arbitration Rules apply to other disputes, subject to any mandatory protections. Rules and filing information are available at https://www.adr.org/.

AAA rules and applicable law govern fees, remedies, and hearing arrangements. RoomShoot will pay amounts those rules or the law require it to pay. For consumers, a hearing may take place remotely or at a reasonably convenient location consistent with AAA rules; this agreement does not require a consumer to travel to Miami. For business disputes, the seat is Miami-Dade County, Florida unless the parties agree otherwise.

Either party may bring an eligible individual claim in small-claims court. Either may seek temporary court relief necessary to preserve the status quo pending arbitration. Claims or remedies that cannot lawfully be required to proceed in arbitration, including nonwaivable public injunctive relief where applicable, remain available in a competent court. Courts decide disputes about the formation or enforceability of this arbitration agreement. If AAA will not administer a dispute and the parties do not agree on a lawful alternative, either may pursue it in a competent court.

17.3 Jury and class-action waiver

TO THE EXTENT PERMITTED BY LAW, YOU AND ROOMSHOOT WAIVE A JURY TRIAL FOR DISPUTES SUBJECT TO ARBITRATION AND AGREE TO PROCEED INDIVIDUALLY, NOT AS A PLAINTIFF OR CLASS MEMBER IN A CLASS OR REPRESENTATIVE PROCEEDING. This waiver does not waive a nonwaivable right or remedy. If a court finds the waiver unenforceable for a particular claim or remedy, only that claim or remedy will proceed in a competent court. Other claims remain subject to arbitration to the extent permitted by law. No class arbitration is authorized by these Terms.

17.4 Opting out

You may opt out of this arbitration agreement by emailing support@roomshoot.com within 30 days after first accepting this version of the Terms. Include your name, account email, and a clear statement that you opt out of arbitration. No reason is required. Opting out does not affect access to the Service or the rest of these Terms. We will honor any valid earlier arbitration opt-out. Later changes will not retroactively impose arbitration on an existing dispute without your agreement.

17.5 Informal resolution

Before starting arbitration, either party will give the other written notice describing the dispute and requested resolution. Send notices to RoomShoot at support@roomshoot.com; we will send notices to your account email. The parties will make a good-faith effort to resolve the matter for 30 days after receipt, unless they agree to a different period. Participation may take place by email; no mandatory call or meeting is required.

Applicable filing deadlines are paused during this process to the extent permitted by law. Either party may file sooner to preserve a claim or seek urgent relief. This process does not restrict small-claims proceedings, regulatory complaints, payment disputes, or other nonwaivable rights.

17.6 Court venue

For disputes properly heard in court, the state and federal courts in Miami-Dade County, Florida have jurisdiction, except for eligible small-claims proceedings and where mandatory law gives you the right to another court. This Section does not override those rights.

18. Changes to These Terms; Notices

We may revise these Terms. We will provide advance email or in-app notice of material changes and explain when they take effect. Your continued use of the Service after the effective date constitutes acceptance. Changes to recurring prices and subscription benefits follow Section 5.8. Image-count reductions follow Section 3.4. Notices required to be retainable will be provided by email or another retainable method.

Revised Terms do not retroactively authorize a charge, enroll you in a subscription, remove accrued claims, or reduce existing paid entitlements except through a lawful change expressly described here. Existing users will be notified of this subscription update. Existing balances remain usable without subscribing. We will not treat silence alone as consent to a new recurring charge.

You agree to receive routine service and billing communications electronically at your account email, without limiting any separate electronic-consent requirement imposed by law. Keep your address current. Marketing consent, if any, is separate from service notices.

19. General

These Terms, your accepted order terms, and any expressly incorporated offer terms constitute the agreement about the Service. The Privacy Policy separately describes personal-data practices. If a provision is unenforceable, the remainder continues except as expressly stated in Section 17. Failure to enforce a provision is not a waiver.

You may not assign your account or these Terms without consent, except where applicable law provides otherwise. We may assign them in connection with a merger, acquisition, reorganization, financing, or sale of assets, provided your contractual and mandatory rights are preserved. No partnership, agency, joint venture, or employment relationship is created. Headings are for convenience.

20. Contact

Roomshoot, LLC
Website: https://roomshoot.com
Support, cancellation assistance, refund requests, uploaded-photo deletion requests, and arbitration opt-outs: support@roomshoot.com